Terms and Conditions

Prices
Prices will be charged at the prices ruling on the day of despatch. Whilst every effort is made to maintain accurate prices on our site the nature the cheese business, the effect of currency fluctuations and fuel costs mean that prices do change. 'The Teddington Cheese' reserves the right to alter the prices and the customer has the right to cancel their order should the price change not be acceptable.).

Product substitution
As some cheeses are seasonal, made on a very small scale and ripen at different rates, 'The Teddington Cheese' will substitute products that are unavailable with the closest equivalent product. If you do not wish a substitute to be made then you must let us know.

Defective goods
The buyer must notify the 'The Teddington Cheese' of any defective or out of condition goods within 24 hours of receipt. All such goods must be returned to us or made available for inspection.

Next Day Delivery
The buyer or recipient must be at the delivery address between 8am and 6pm on the day of delivery or indicate a place to leave the goods. 'The Teddington Cheese' accepts no responsibility for goods left in an agreed place and not signed for. The buyer must notify 'The Teddington Cheese' if the goods have not arrived by 4pm on the day of delivery.

Whilst every effort is made to deliver the goods on the day agreed, 'The Teddington Cheese' reserves the right to deliver the goods on the following working day in the event of circumstances beyond the control of 'The Teddington Cheese' (for example: floods, snow, civil actions, delivery vehicle breakdown etc.). For essential orders allow two working days for delivery and please do give us as much notice as possible.

These Terms and Conditions do not
affect your statutory rights as a consumer.